Course Enquiry

Course Description: This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events. The objectives of this qualification are to help learners to develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events and know how to apply their knowledge in a variety of industries and job roles. Key areas covered include: • Principles of customer service and delivery • Understand customers • Understand employer organisations • Understand how to communicate with customers • Understand how to develop working relationships with colleagues • Understand how to resolve problems and deliver customer service to challenging customers Who should join this course? This course is ideal for: • Customer service representatives • Sales professionals interacting with clients • Social media managers and community coordinators • Anyone interested in developing their customer service skills Entry Requirements Previous level 1 maths and English achievement or demonstrating the ability to work at these levels is recommended Progression Opportunities: Learners who achieve this qualification could progress to: • NCFE Level 2 Diploma in Customer Service • NCFE Level 3 Certificate in Principles of Customer Service • NCFE Level 3 Diploma in Customer Service • NCFE Level 4 NVQ Diploma in Customer Service How do I enrol? To apply for this course online at www.oncoursesouthwest.co.uk and simply click on the 'How to Enrol' button and complete the Enrolment Form and one of our customer service team will be in touch or call to speak to one of our friendly Learning Advisors on 01752 660713. You will be invited to undertake an initial assessment to ascertain your levels of English and maths prior to entry on this course of study. How will the course be delivered? This is an E-Learning course and is exclusively delivered via an online learning, self-study programme. You will be enrolled for an online learning platform and will work independently through the units and materials provided. Will I need to practise outside the classroom? This is an E-learning course, and your study pattern is self-managed. A commitment of 2 - 3 hours per week is suggested to enable successful completion of the course within the timescale of 20 weeks. How will I know I’m making progress? You will receive regular feedback from an assessor following completion and submission of individual units. What will I need? A laptop or desktop computer with internet access is required for completion of coursework and home learning Please note: Most courses attract a subsidy from the Education and Skills Funding Agency (ESFA). It is a requirement of the ESFA that you complete various forms at different stages of your course, further information is available on request. Courses are subject to a minimum number of enrolments and could be cancelled if recruitment is low. In some cases, an alternative class at a different location may be offered. Terms and conditions are available at https://www.oncoursesouthwest.co.uk/learner-information/essential-information-for-every-learner Room numbers are subject to change - please check when you arrive at the venue.