Course Details

Course Description: Deliver exceptional care! Our qualification equips you with the skills to provide outstanding customer service in health and social care settings. Make a positive difference in the lives of others. Develop the skills and knowledge to deliver exceptional customer service within healthcare and social care environments. You will gain a comprehensive understanding of patient and client needs, explore effective communication techniques, and learn how to build positive relationships. Key areas covered include: • Introduction to customer service in health and social care, understanding patient/client needs, and communication foundations. • Exploring active listening skills, verbal and non-verbal communication techniques, and building rapport. • Learning to handle complaints effectively, resolving conflict situations, and maintaining confidentiality. • Understanding the importance of teamwork, fostering a positive work environment, and cultural awareness. • Exploring legal and ethical frameworks and dealing with challenging situations. Who should join this course? This course is ideal for: • Individuals seeking employment or career progression in health and social care settings. • Volunteers wanting to enhance their communication and support skills. • Anyone interested in developing exceptional customer service skills for a caring profession. Entry Requirements Previous level 1 maths and English achievement or demonstrating the ability to work at these levels is recommended Progression Opportunities: This course can serve as a stepping stone to further qualifications in health and social care, such as Level 3 diplomas in health and social care or specialist areas like nursing or social work. How do I enrol? To apply for this course online at www.oncoursesouthwest.co.uk and simply click on the 'How to Enrol' button and complete the Enrolment Form and one of our customer service team will be in touch or call to speak to one of our friendly Learning Advisors on 01752 660713. You will be invited to undertake an initial assessment to ascertain your levels of English and maths prior to entry on this course of study. How will the course be delivered? This is an E-Learning course and is exclusively delivered via an online learning, self-study programme. You will be enrolled for an online learning platform and will work independently through the units and materials provided. Will I need to practise outside the classroom? This is an E-learning course, and your study pattern is self-managed. A commitment of 2 - 3 hours per week is suggested to enable successful completion of the course within the timescale of 20 weeks. How will I know I’m making progress? You will receive regular feedback from an assessor following completion and submission of individual units. What will I need? A laptop or desktop computer with internet access is required for completion of coursework and home learning Please note: Most courses attract a subsidy from the Education and Skills Funding Agency (ESFA). It is a requirement of the ESFA that you complete various forms at different stages of your course, further information is available on request. Courses are subject to a minimum number of enrolments and could be cancelled if recruitment is low. In some cases, an alternative class at a different location may be offered. Terms and conditions are available at https://www.oncoursesouthwest.co.uk/learner-information/essential-information-for-every-learner Room numbers are subject to change - please check when you arrive at the venue.