Course Name
Introduction to Customer Service, Level 1
Who is this course for?
Start your journey into the world of customer service with a practical, confidence-building qualification designed to prepare you for real workplaces. This course is ideal for:
Young people (19+) preparing for work
Adults returning to learning
Learners with no previous qualifications
Anyone interested in customer service, retail, hospitality, or office work
Learners who need to build confidence, communication skills, and workplace behaviours
Entry Requirements
No formal qualifications required
A willingness to participate and work with others
Basic reading and writing skills
What You Will Learn
You will learn how to:
Create a positive first impression with customers
Communicate clearly and confidently
Listen actively to customer needs
Work effectively as part of a team
Understand professional behaviour in the workplace
Handle customer interactions in a polite and helpful manner
Course Aim
To develop the essential skills, behaviours, and understanding needed to make a positive first impression, communicate effectively with customers, work as part of a team, and deliver excellent customer service in any business environment
Course Length
6 weeks, 1 day per week (5 hours)
What You Will Need to Bring
Notebook and pen
Willingness to participate in activities and discussions
A positive attitude to learning and teamwork
How You Will Learn
Classroom teaching/Lectures, Practical exercises/Workshops, Group discussions/Collaboration
Learning is practical, engaging, and supportive and may additionally include:
Role play and real-life customer scenarios
Possible external visits to local businesses
How you will be assessed
Practical assessment/Demonstration, Coursework/Assignments
This qualification is internally assessed through:
Practical activities and role play
Short written tasks and worksheets
Group work and discussions
Tutor observations
There is no formal written exam
Where Next
After completing this course, you could progress to:
Level 2 Certificate in Principles of Customer Service qualification
Level 2 Certificate in Principles of Business Administration or other Level 2 Business Administration qualifications
Level 2 Certificate in Understanding Retail Operations
Apprenticeships in customer service, retail, or hospitality
Entry-level employment in customer-facing roles
Level 2 Certificate in Creating a Business Start Up
Build confidence. Gain workplace skills. Take your first step into customer service today
Will learners gain a qualification?
Yes, a recognised Level 1 qualification
